PRIVACY STATEMENT
Vitamins USA respects your privacy needs and concerns of our customers. That is how we handle any personal information, such as your name, address, email address or phone number (“Personal Information”) that you provide to us, and which is important to us. To earn and keep your trust we respect your privacy in handling Personal Information relating to your transactions with us, whether you order your order on line or through our call center. This privacy statement describes the Personal Information we gather about you and what we do with it, the safeguards we have in place to protect it and how you can control our use of it. By using the site, the user agrees, without limitation or qualification, to be bound by this privacy statement.
When you provide Personal Information to Vitamins USA whether via the website, call center or by any other means you are consenting to the manner in which Vitamins USA will collect, use, disclose, or otherwise manage your Personal Information, as set forth below.
USE OF SITE:
The Vitamins USA website is not intended or designed to be used by persons under 18 years of age, We do not collect Personal Information from any person we know to be under 18 years of age. If you are under 18 years of age we ask that you NOT send us any Personal Information.
The Vitamins USA site is intended for use from the United States and those not governed by privacy policies of other countries. Users from the European Union are advised not to disclose Personal Information to Vitamins USA. Information sent to us will be stored on servers located in the State of Texas in the United States. Do not send us Personal Information unless you consent to the application of US Law and to the use and disclosure of your information consistent with this Privacy Statement.
COLLECTION AND USE OF PERSONAL INFORMATION
We may collect Personal Information that you provide to us when you:
Purchase, Order return or exchange or request certain information about our products or services.
Contact a Call Center or customer service desk.
Visit or register with our Site(s) or participate in another feature of our Site(s) such as the Testimonial pages.
Enter into a contest or sweepstakes or respond to one of our on line surveys.
Provide us with Comments or Suggestions
We may also collect Personal Information about you from Service Providers who provide us with e-commerce related services related to the Site(s).
CALL CENTERS
When you call one of our Call Centers about a product, delivery, billing questions, or for customer service, you may be asked to for Personal Information that identifies you along with additional information we need to help us promptly answer your question, such as your name, address and phone number where we might contact you/ We may retain this information to assist you in the future.
SITE REGISTRATION
You do not have to register to browse on our Site(s), but you do have to register when you purchase a product on our Site(s). When you register you are asked for information such as your name, phone number, address, e-mail address, and occasionally a password that you select, if you chose to register them. Your registration information may be used to help make your online shopping easier and more efficient.
TESTIMONIALS
If you chose to tell us of your experiences using any Vitamins USA products, such information provided by you may be used in whole or in part on the Testimonials portion of the Site(s). Your first name and your home state will be disclosed to the public but no other information about you, including your last name, home address, phone number or e-mail address will be disclosed.
OTHER USES OF PERSONAL INFORMATION
Vitamins USA uses Personal Information, including information provided to use from our Service Providers to continually assess and improve our products and services. To serve you better, we may combine Personal Information you have disclosed to us with public information or information provided by Service Providers or other third parties to provide more relevant products and services and to help personalize your shopping experience.
DISCLOSURE OF PERSONAL INFORMATION
Vitamins USA may share non-identifiable aggregated information related to our customer base with other vendors of related products or selling products or services into a demographic that is the core of Vitamins USA business. In no case will your Personal Information including name, address, phone number, e-mail address or credit information be disclosed to any third parties.
ACCESS TO PERSONAL INFORMATION BY COMPANIES THAT WORK WITH OR ON BEHALF OF VITAMINS USA
Service Providers who are unaffiliated with Vitamins USA may manage some of our operators such as our electronic commerce. These companies may share Personal Information with their affiliates and with Service Providers whom they engage to perform services related to our Site(s) or the operation of the business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, web site evaluation, data cleansing, and data analysis. These companies may have access to your Personal Information on a confidential basis only to the extent necessary to perform their functions. In no event will Vitamins USA authorize those companies to use your Personal Information for any reason other than provide you with those specific services.
If your products are being shipped to you, we will share your name, address and phone number with delivery service providers such as the US Postal Service, UPS or FED EX. Delivery services are asked not to use your Personal Information for any purpose other than making delivery to you.
SALE OF BUSINESS
In the event that Vitamins USA is sold or transferred in whole or in part, your Personal Information may be transferred to third parties as part of that transaction.
DISCLOSURE OF PERSONAL INFORMATION IN LEGAL PROCEEDINGS
If Vitamins USA or any of our service providers is requested by law enforcement officials or judicial authorities to provide Personal Information on individual users, Vitamins USA or the applicable Service Provider may, without your consent, provide such information. In matters involving personal or public safety, Vitamins USA or the applicable Service Provider may provide your Personal Information to appropriate authorities without your consent or court process. Vitamins USA or its Services Providers will also provide your Personal Information in response to a search warrant or other legally valid order or to an investigative body in the case of breach of an agreement or contravention of law, or in litigation involving Vitamins USA, the applicable Service Provider, or otherwise as required by law. We may also provide Personal Information to assist in debt collection where you owe a debt to us.
ACCESS TO PERSONAL INFORMATION
You may request access to the Personal Information that we have about you. If you are a registered user with our Site(s), you can access your profile information any time by clicking the “my account” link on the home page of the site(s). If you have further questions regarding access to your Personal Information, please see the “contact us” feature on the home page of the Site(s).
PRIVACY PREFERANCES-OPT OUT
You may change your marketing preferences or remove yourself and your Personal Information from Vitamins USA data base of customers by contacting us though the “contact us” feature on the home page of the Site(s), or by calling any of our service centers or by writing to us at Vitamins USA, PO Box 2105, Cleburne TX 76033.
INFORMATION SHARING DISCLOSURE REQUESTS
If you are a California Resident you have the right to request on Notice of Information-Sharing Disclosure per year that will identify third parties with whom Vitamins USA or any of our affiliates has shared the Personal Information collected from you. You may request Notice of Information Sharing by writing to us at Vitamins USA, PO Box 2105, Cleburne TX 76033.
We will respond to your request of Notice of information sharing within 30 days of receipt of your request.
VISITING OUR SITES
In general you can visit our Site(s) without telling us who you are or providing any Personal Information about yourself. However, we collect IP (Internet Protocol) addresses of all visitors to our sites and other related information such as page requests, browser type, operating system and average time spent on our Site(s). We use this information to monitor and improve our Site(s).
COOKIES AND TRACER TAGS
Our Site(s) use a technology called “cookies” that we send to your browser, and which may be stored on your hard drive, so that when you return to our Site(s) we can recognize you. If you have registered with our Site(s), these cookies 1) may let us know who you are, 2) are necessary to access your account information (stored on our computers) in order to deliver products and personalize your service, 3) provide us and our Service Providers with information about you that will help us personalize our Site(s) that you may visit. You may set your web browser to notify you when you receive a cookie from us or any Internet site. However should you not accept cookies from our Site(s) you will limit the functionality we can provide to you on these Site(s).
SECURITY OF PERSONAL INFORMATION
We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification, and disclosure of Personal Information in our custody and control. We also are committed to employing reasonable technology in order to protect the security or our Site(s). However, even with the best technology no site is 100% secure. We will take reasonable measures that we believe are appropriate to protect your Personal Information from loss, misuse, alteration of destruction, and where possible will ask that third party Service Providers to whom we transfer such information take comparable steps to protect that security.
SECURE SHOPPING
When you place orders on our Sites, all of your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our Sites from capturing and viewing your Personal Information. Since any order information you provide to us on our Sites will be transmitted using a secure connection, if your Web browser cannot support this level of security, you will not be able to order products through our Sites. The most recent versions of Netscape Navigator™ and Microsoft Internet Explorer® can support a secure connection and can be downloaded for free from the Netscape and Microsoft website respectively.
PASSWORDS
Some of our Site(s) may request that you select and provide a password to gain access to the Site(s). We strongly recommend that you do not disclose this/these passwords to anyone. Vitamins USA will never ask you for your password in any unsolicited communication whether by email, phone or in person.
OUR PRIVACY POLICY AND OUTSIDE LINKS
This Privacy Policy applies only to our Site(s). Our Site(s) may include links to websites of our business partners vendors and advertisers. These other sites are outside of our control. Please be aware that these websites may collect information about you and operate according to their own privacy practices that may be different from those contained in our Privacy Policy. Be sure to read the privacy policy of any website you visit. If no Privacy Policy is provided we recommend you do not enter the website.
PRIVACY STATEMENT MODIFICATIONS
From time to time we may modify or amend this Privacy Policy in order to comply with new laws or regulations or to reflect future changes in our business practices. Any changes to our Policies will be communicated in this page, so please check back on occasion. We may also post notice on our Site(s), or send an e-mail describing the changes.
CONTACTING US
If you have any questions about or handling of Personal Information Please contact us at Vitamins USA, PO Box 2105, Cleburne TX 76033. Or e-mail us via the “contact us” feature on the home page of our Site(s).
* These statements have not been evaluated by the Food and Drug Administration.
These products are not intended to diagnose, treat, cure or prevent any disease